At Saaga Travel we value:
- Our staff
- Efficient and productive operation
- Environmental questions
- Our staff is professional, customer service and safety are the main factors guiding our operations.
- We train our staff as required by regulations.
- In transport services, we use coaches and cars that are best suited for different purposes.
- When needed, drivers will assist disabled passengers and other passengers in getting on and off the bus.
Customer satisfaction and feedback
- Customer satisfaction is the foundation of our operations.
- We monitor customer feedback and use it to improve our service.
- Feedback on our activities can be emailed to [email protected]
(if it is not possible to provide email feedback, we have telephone numbers and other contact information on our website for feedback).
- Feedback is promptly addressed and responded promptly.
- We will compensate the customer for any direct inconvenience caused by faulty or defective operations. Compensation is always agreed on a case-by-case basis.