Terms of Service & Privacy Notice

Terms of Service

Saaga Travel Ltd (Business ID: 2213373-6) (hereinafter referred to as “the webshop”) sells travel products to individuals and businesses in Finland. We reserve the right to change the terms of service and prices. Product prices include VAT.

General Terms and Conditions for Package Travel

We adhere to the Consumer Authority’s general terms and conditions for package travel on our webshop. You can review the terms on the Consumer Authority’s website.

Payment Service Provider

The payment processing service is provided by Paytrail Plc (Business ID: 2122839-7) in collaboration with Finnish banks and credit institutions. Paytrail Plc will appear as the payee on your account statement or card bill and will transfer the payment to the merchant. Paytrail Plc holds a payment institution license. In case of complaints, please contact the product supplier first.

Paytrail Plc, Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: 020 718 1830
www.paytrail.com

Privacy Notice

Privacy Notice in accordance with Section 10 of the Personal Data Act (523/99)

1. Data Controller Saaga Travel Ltd
   Business ID: 2213373-6
   Pajakuja 1, 90460 Oulunsalo

2. Contact Person for Registry Matters Sanna Kimpimäki
sanna@saagatravel.fi

3. Name of the Register Customer register of the Saagatravel.fi webshop.

4. Purpose of Processing Personal Data Personal data is collected, processed, and used to fulfill customer orders, manage customer relationships, conduct direct marketing, remote sales, and customer communications on the website and in campaigns. Additionally, personal data may be used for statistical and service development purposes.

5. Content of the Register The register may include personal data of the following categories:
• Name
• Address (billing and delivery separately)
• Postal code and place (billing and delivery separately)
• Phone number
• Email address
• IP address
• Company
• Company address details
• Company VAT details

6. Regular Sources of Information The regular sources of information for the register are data collected directly from customers on the webshop’s checkout and registration pages. Personal data is collected and processed through the webshop, websites, billing, accounting, email, and social media communities.

7. Personal data may be collected through electronic or non-electronic forms (e.g., feedback and order forms) and by phone for customer service purposes. In addition to the categories listed in section 5, service start and end dates, as well as interest data for marketing profiling using Google Analytics and Semrush tools, may be stored.

Regular Disclosures of Information Personal data may be disclosed to third parties within the European Union, such as webshop administrators, partners, companies providing services ordered by the customer, and authorities. This data may be disclosed for the purpose of delivering goods and services and to fulfill agreements with the customer. Personal data is not disclosed to third parties without the explicit consent of the data subject, except for the purposes mentioned above, unless required by law.

8. Data Deletion Data may be deleted upon the customer’s request or due to the termination of the customer relationship. Requests for data deletion should be sent to myynti@saagatravel.fi, where the data will be manually deleted.

9. Principles of Register Protection Access to the customer register is restricted to personnel and administrators whose job roles require it. The use of the register is monitored with individual user IDs, passwords, and event logs. The customer register is maintained as an electronic database by an authorized technical administrator. The webshop is protected by a firewall and antivirus software, and other appropriate security measures against external data breaches.

10. Right to Object Customers may request access to their data. The data controller may charge a reasonable fee covering immediate costs if the customer has requested access to their data within the past year.

Customers have the right to verify their registered data according to the Personal Data Act. Additionally, customers have the right to object to the processing and disclosure of their data for direct marketing and remote sales. Objection requests should be sent to myynti@saagatravel.fi by email.

Information about Cookies

A cookie is a small text file that your web browser stores on your device. Cookies are used, for example, to retain user information as you navigate from one page to another on the internet service. By using the webshop and website, you consent to the use of cookies. If you do not want to use cookies, you can disable them in your browser or leave the site. However, the functionality of the site may require cookies.

By using cookies, we can tailor the website and webshop offerings and user experience to our customers’ preferences. Cookies help us collect the following information about our customers: • User’s IP address
• User’s network host name
• Device and browser type
• Time and date
• Pages visited and products viewed
• Referring website address
• Server the user came from

Additional information may be collected for statistical purposes, including tools such as Google Analytics and Semrush.