Lisätiedot
Terms and Conditions
Minimum number of participants and Saaga Travel’s right to cancel the activity
The realization of the activity requires a minimum number of 10 participants. If the minimum number of participants is not met by the registration deadline, Saaga Travel has the right to cancel the activity. In this case, we will notify you immediately of the cancellation by email and we will refund the payment in full.
If the minimum number of participants has been met, and the activity takes place, we may continue the sale of the trip even after the registration deadline.
Alternative program
If the weather forecast indicates cloudy or snowy conditions that make Northern light sightings impossible, we organize as alternative program a snowshoeing safari in the enchanting dark winter forest of Oulu. During this program, we will also set up a campfire for frying sausages and brewing pot coffee over the open flames. Enjoy the captivating forest scenery illuminated by headlamps and gather around the fire as we share stories about the Northern winter nature and the mesmerizing aurora borealis.
The customer’s right to cancel an activity they have already purchased
The passenger has the right to cancel the activity at any time before the start of the activity trip. In this case, a cancellation fee will be charged as follows:
a) Office costs € 15 when the activity is canceled no later than 30 days before the start of the trip
b) 25% of the price if the activity is canceled later than 30 days but no later than 15 days before the start of the trip
c) 50% of the price if the activity is canceled later than 15 days but no later than 7 days before the start of the trip
d) 100% of the price if the activity is canceled later than 7 days before the start of the trip.
We recommend to have a travel insurance, which covers cancellation and accidents and illnesses during the trip.
Refunds
Payment refunds are made by the payment intermediary Paytrail. The payment will be returned to the original payment method. Usually, the refund is automatic. If the refund is not successful automatically, Paytrail will contact the customer by email and inquire about the refund account.
Disclosure of information
By booking this activity through us, the customer accepts the transfer of their necessary booking information to other service providers involved in the implementation of the activity. The information is not used for any other purpose.
Contact and inquiries:
Johanna Salmela, tel. +358 40 826 2345, [email protected]
